My Gen 3 Prius has just had its first 10,000 mile service yesterday, with some very interesting results.
[list]
[*]The service operations were recorded on a form headed [i]Prius Hybrid (NHW-20) Dec 2003-on[/i].
[*]The oil used was only described as [i]Engine oil[/i] on the invoice, so I checked what was used. It was Toyota 5W-30, not the correct 0W-20.
[/list]After a number of phone calls to and from the service receptionist and after sales director, the story is:
[list]
[*]Toyota hasn't yet issued any checklist form for the Gen 3 Prius, so they are using the old Gen 2 form. I'm told that the operations are the same, so it is not a problem.
[*]The technicians who have been on the Toyota course for the Gen 3 were specifically told that the oil to be used was 5W-30. I don't know if the dealer service documentation confirms this. I am told that this is being escalated to Toyota.
[/list]Anyway, the oil is being replaced tomorrow with the correct grade.
Can anyone with Toyota connections confirm that what I have been told is correct, or if I am being fed porkies? On past performance (4 services of a Gen 2), either option is possible.
I also suggest, very strongly, that if your Gen 3 has been serviced recently that you contact your dealer and check that the correct grade of oil was used. If it is due a service in the next few months, it is well worth spelling out that you require the correct grade to be used, or supply your own oil.
Full Version: Incorrect Oil Used For Gen 3 Service
[quote name='Ancient Nerd' post='958217' date='Jan 6 2010, 12:51 AM']My Gen 3 Prius has just had its first 10,000 mile service yesterday, with some very interesting results.
[list]
[*]The service operations were recorded on a form headed [i]Prius Hybrid (NHW-20) Dec 2003-on[/i].
[*]The oil used was only described as [i]Engine oil[/i] on the invoice, so I checked what was used. It was Toyota 5W-30, not the correct 0W-20.
[/list]After a number of phone calls to and from the service receptionist and after sales director, the story is:
[list]
[*]Toyota hasn't yet issued any checklist form for the Gen 3 Prius, so they are using the old Gen 2 form. I'm told that the operations are the same, so it is not a problem.
[*]The technicians who have been on the Toyota course for the Gen 3 were specifically told that the oil to be used was 5W-30. I don't know if the dealer service documentation confirms this. I am told that this is being escalated to Toyota.
[/list]Anyway, the oil is being replaced tomorrow with the correct grade.
Can anyone with Toyota connections confirm that what I have been told is correct, or if I am being fed porkies? On past performance (4 services of a Gen 2), either option is possible.
I also suggest, very strongly, that if your Gen 3 has been serviced recently that you contact your dealer and check that the correct grade of oil was used. If it is due a service in the next few months, it is well worth spelling out that you require the correct grade to be used, or supply your own oil.[/quote]
Sounds like another Toyota UK ***** up with the Gen 3. It must be 0W-20 - clearly says so in the manual. Logic tells you it must be so to protect the petrol engine with all the stopping and starting of the motor.
[list]
[*]The service operations were recorded on a form headed [i]Prius Hybrid (NHW-20) Dec 2003-on[/i].
[*]The oil used was only described as [i]Engine oil[/i] on the invoice, so I checked what was used. It was Toyota 5W-30, not the correct 0W-20.
[/list]After a number of phone calls to and from the service receptionist and after sales director, the story is:
[list]
[*]Toyota hasn't yet issued any checklist form for the Gen 3 Prius, so they are using the old Gen 2 form. I'm told that the operations are the same, so it is not a problem.
[*]The technicians who have been on the Toyota course for the Gen 3 were specifically told that the oil to be used was 5W-30. I don't know if the dealer service documentation confirms this. I am told that this is being escalated to Toyota.
[/list]Anyway, the oil is being replaced tomorrow with the correct grade.
Can anyone with Toyota connections confirm that what I have been told is correct, or if I am being fed porkies? On past performance (4 services of a Gen 2), either option is possible.
I also suggest, very strongly, that if your Gen 3 has been serviced recently that you contact your dealer and check that the correct grade of oil was used. If it is due a service in the next few months, it is well worth spelling out that you require the correct grade to be used, or supply your own oil.[/quote]
Sounds like another Toyota UK ***** up with the Gen 3. It must be 0W-20 - clearly says so in the manual. Logic tells you it must be so to protect the petrol engine with all the stopping and starting of the motor.
[quote name='wooski' post='958270' date='Jan 6 2010, 10:56 AM'][quote name='Ancient Nerd' post='958217' date='Jan 6 2010, 12:51 AM']My Gen 3 Prius has just had its first 10,000 mile service yesterday, with some very interesting results.
[list]
[*]The service operations were recorded on a form headed [i]Prius Hybrid (NHW-20) Dec 2003-on[/i].
[*]The oil used was only described as [i]Engine oil[/i] on the invoice, so I checked what was used. It was Toyota 5W-30, not the correct 0W-20.
[/list]After a number of phone calls to and from the service receptionist and after sales director, the story is:
[list]
[*]Toyota hasn't yet issued any checklist form for the Gen 3 Prius, so they are using the old Gen 2 form. I'm told that the operations are the same, so it is not a problem.
[*]The technicians who have been on the Toyota course for the Gen 3 were specifically told that the oil to be used was 5W-30. I don't know if the dealer service documentation confirms this. I am told that this is being escalated to Toyota.
[/list]Anyway, the oil is being replaced tomorrow with the correct grade.
Can anyone with Toyota connections confirm that what I have been told is correct, or if I am being fed porkies? On past performance (4 services of a Gen 2), either option is possible.
I also suggest, very strongly, that if your Gen 3 has been serviced recently that you contact your dealer and check that the correct grade of oil was used. If it is due a service in the next few months, it is well worth spelling out that you require the correct grade to be used, or supply your own oil.[/quote]
Sounds like another Toyota UK ***** up with the Gen 3. It must be 0W-20 - clearly says so in the manual. Logic tells you it must be so to protect the petrol engine with all the stopping and starting of the motor.
[/quote]
I hope you get this sorted or clarified from Toyota as my 10k service is coming up around the month end. Well, if I ever manage to get off my drive
[list]
[*]The service operations were recorded on a form headed [i]Prius Hybrid (NHW-20) Dec 2003-on[/i].
[*]The oil used was only described as [i]Engine oil[/i] on the invoice, so I checked what was used. It was Toyota 5W-30, not the correct 0W-20.
[/list]After a number of phone calls to and from the service receptionist and after sales director, the story is:
[list]
[*]Toyota hasn't yet issued any checklist form for the Gen 3 Prius, so they are using the old Gen 2 form. I'm told that the operations are the same, so it is not a problem.
[*]The technicians who have been on the Toyota course for the Gen 3 were specifically told that the oil to be used was 5W-30. I don't know if the dealer service documentation confirms this. I am told that this is being escalated to Toyota.
[/list]Anyway, the oil is being replaced tomorrow with the correct grade.
Can anyone with Toyota connections confirm that what I have been told is correct, or if I am being fed porkies? On past performance (4 services of a Gen 2), either option is possible.
I also suggest, very strongly, that if your Gen 3 has been serviced recently that you contact your dealer and check that the correct grade of oil was used. If it is due a service in the next few months, it is well worth spelling out that you require the correct grade to be used, or supply your own oil.[/quote]
Sounds like another Toyota UK ***** up with the Gen 3. It must be 0W-20 - clearly says so in the manual. Logic tells you it must be so to protect the petrol engine with all the stopping and starting of the motor.
[/quote]
I hope you get this sorted or clarified from Toyota as my 10k service is coming up around the month end. Well, if I ever manage to get off my drive
Well, the car went back to the dealer, and the oil is now the correct 0W-20.
However, their aftersales director's promise to do it at my convenience fell a bit flat. I arranged to get it done at lunchtime just after 12, expecting to be back in the office well within an hour, after all, how long does an oil change take?
After a bit over an hour had gone by, there was no sign of the car and no-one at the reception desk. So I rang the after sales director again. He seemed as surprised as I was. Anyway a few more minutes and he'd obviously stirred people into life.
It seems that any time the car is taken into the workshop, it must go through the visual checks, which make up most of the service. So it actually took a good hour and a half, and nearly two hours out of the office.
At least they had the decency not to charge the extra cost of the oil, given the amount of time wasted.
The main point I see from this is that if the charge for oil on your invoice is less than £50, especially if it's not much over £30, then they have supplied the wrong oil. Make sure it is replaced with the correct 0W-20
However, their aftersales director's promise to do it at my convenience fell a bit flat. I arranged to get it done at lunchtime just after 12, expecting to be back in the office well within an hour, after all, how long does an oil change take?
After a bit over an hour had gone by, there was no sign of the car and no-one at the reception desk. So I rang the after sales director again. He seemed as surprised as I was. Anyway a few more minutes and he'd obviously stirred people into life.
It seems that any time the car is taken into the workshop, it must go through the visual checks, which make up most of the service. So it actually took a good hour and a half, and nearly two hours out of the office.
At least they had the decency not to charge the extra cost of the oil, given the amount of time wasted.
The main point I see from this is that if the charge for oil on your invoice is less than £50, especially if it's not much over £30, then they have supplied the wrong oil. Make sure it is replaced with the correct 0W-20
[quote name='Ancient Nerd' post='960706' date='Jan 13 2010, 11:34 PM']Make sure it is replaced with the correct 0W-20[/quote]
I think that's the important point for all of us to take away.
Before handing over the keys to the service manager / receptionist, look them straight in the eye and say 'you are going to use 0W-20 oil aren't you' and if they hesitate for even a second, make sure they confirm with the person actually doing the job that they will use 0W-20!
I think that's the important point for all of us to take away.
Before handing over the keys to the service manager / receptionist, look them straight in the eye and say 'you are going to use 0W-20 oil aren't you' and if they hesitate for even a second, make sure they confirm with the person actually doing the job that they will use 0W-20!
being the way I am, I have visions of them keeping the car for an hour, bringing it round to the front, with the "There you are sir, all done" with the same oil in it...........or is it just me?
[quote name='Ikelos' post='960871' date='Jan 14 2010, 02:43 PM']being the way I am, I have visions of them keeping the car for an hour, bringing it round to the front, with the "There you are sir, all done" with the same oil in it...........or is it just me?[/quote]
I'll never forget my dad taking his car in. Safety check said brakes ok. Car dirty as it was obviously hadn't been removed. He asked them to demonstrate how they might have checked, they couldn't explain.
In short, don't trust them.
I always check the oil before and after visually. Usually black before, golden after.
I'll never forget my dad taking his car in. Safety check said brakes ok. Car dirty as it was obviously hadn't been removed. He asked them to demonstrate how they might have checked, they couldn't explain.
In short, don't trust them.
I always check the oil before and after visually. Usually black before, golden after.
Phil............we think together...
Standard Toyota oil, as far as I know it goes in all the cars.
[quote name='phil4' post='960900' date='Jan 14 2010, 04:22 PM'][quote name='Ikelos' post='960871' date='Jan 14 2010, 02:43 PM']being the way I am, I have visions of them keeping the car for an hour, bringing it round to the front, with the "There you are sir, all done" with the same oil in it...........or is it just me?[/quote]
I'll never forget my dad taking his car in. Safety check said brakes ok. Car dirty as it was obviously hadn't been removed. He asked them to demonstrate how they might have checked, they couldn't explain.
In short, don't trust them.
I always check the oil before and after visually. Usually black before, golden after.
[/quote]
Sadly if you own a diesel the replacemnt oil will probably be just as black as before. I haven't used a garage for servicing for years. But any time I had to leave a vehicle in for servicing I marked all the relevent contact points (oil, air, fuel, cabin filter plus sump plug) with an UV pen and then checked afterwards. Many year ago when working for a company who had a fleet of vans I used this technique and I caught quite a number of garages cheating. Better still a local dealership was fined for such malpractice.
Guess what Car Dealership was involved - the clue is in the link below. Look at the picture.
Caveat Emptor - Buyer Beware
[url="http://news.bbc.co.uk/1/hi/northern_ireland/6903310.stm"]http://news.bbc.co.uk/1/hi/northern_ireland/6903310.stm[/url]
I'll never forget my dad taking his car in. Safety check said brakes ok. Car dirty as it was obviously hadn't been removed. He asked them to demonstrate how they might have checked, they couldn't explain.
In short, don't trust them.
I always check the oil before and after visually. Usually black before, golden after.
[/quote]
Sadly if you own a diesel the replacemnt oil will probably be just as black as before. I haven't used a garage for servicing for years. But any time I had to leave a vehicle in for servicing I marked all the relevent contact points (oil, air, fuel, cabin filter plus sump plug) with an UV pen and then checked afterwards. Many year ago when working for a company who had a fleet of vans I used this technique and I caught quite a number of garages cheating. Better still a local dealership was fined for such malpractice.
Guess what Car Dealership was involved - the clue is in the link below. Look at the picture.
Caveat Emptor - Buyer Beware
[url="http://news.bbc.co.uk/1/hi/northern_ireland/6903310.stm"]http://news.bbc.co.uk/1/hi/northern_ireland/6903310.stm[/url]
[quote name='Ancient Nerd' post='958217' date='Jan 6 2010, 12:51 AM'][list]
[*]Toyota hasn't yet issued any checklist form for the Gen 3 Prius, so they are using the old Gen 2 form. I'm told that the operations are the same, so it is not a problem.
[*]The technicians who have been on the Toyota course for the Gen 3 were specifically told that the oil to be used was 5W-30. I don't know if the dealer service documentation confirms this. I am told that this is being escalated to Toyota.
[/list][/quote]
Does anyone know if the service checklist is unchanged from the Gen 2, and if dealer technicians are really trained to use the (wrong) 5w-30 oil. Or am I being fed porkies?
[*]Toyota hasn't yet issued any checklist form for the Gen 3 Prius, so they are using the old Gen 2 form. I'm told that the operations are the same, so it is not a problem.
[*]The technicians who have been on the Toyota course for the Gen 3 were specifically told that the oil to be used was 5W-30. I don't know if the dealer service documentation confirms this. I am told that this is being escalated to Toyota.
[/list][/quote]
Does anyone know if the service checklist is unchanged from the Gen 2, and if dealer technicians are really trained to use the (wrong) 5w-30 oil. Or am I being fed porkies?
I have just asked my Totota garage what oil they use and they replied 5w-30.
However they will use 0w-20 but only if I am prepared to pay extra as my service ageement with them apparently only covers me for the cheaper grade of oil.
However they will use 0w-20 but only if I am prepared to pay extra as my service ageement with them apparently only covers me for the cheaper grade of oil.
That last post, sums it all up, glad I never took out the maintenance contract. it seems as bad as the Gap insurance they tried to sell me, they wanted about £300, got home and had a look on the internet and you can get it for about £100 or less.
Hi according to the owners manual 0w-20 is the preferred oil but not the only oil that can be used 5w-20 will give the same cold protection (-29c ) this could be used for top up
but should be replaced at the next oil change.When I got my prius the dealer gave me 1 liter of 5w-20 for top up but I intend to insist on a oil change using 0w-20 as recommended by Toyota
but should be replaced at the next oil change.When I got my prius the dealer gave me 1 liter of 5w-20 for top up but I intend to insist on a oil change using 0w-20 as recommended by Toyota
[quote name='xanderglass' post='962901' date='Jan 20 2010, 05:17 PM']I have just asked my Totota garage what oil they use and they replied 5w-30.
However they will use 0w-20 but only if I am prepared to pay extra as my service ageement with them apparently only covers me for the cheaper grade of oil.[/quote]
Hi XG,
So your dealer quoted a low price for an unsuitable service to get your custom, knowing they will actually charge a higher price to service the car correctly. So it's either fraud or ignorance.
I suggest you write a letter to them telling them that you expect them to service the car using the correct materials, including the 0W20 oil specified in the owner's handbook. Tell them that you will take any necessary action to recover additional costs involved if they don't agree. Send a copy to Toyota UK Customer Service. If they refuse, contact your local Trading Standards department - it may save you the trouble of chasing them.
In any case, you might just prefer to cancel the contract, reclaim any money handed over and go to somewhere you can trust.
However they will use 0w-20 but only if I am prepared to pay extra as my service ageement with them apparently only covers me for the cheaper grade of oil.[/quote]
Hi XG,
So your dealer quoted a low price for an unsuitable service to get your custom, knowing they will actually charge a higher price to service the car correctly. So it's either fraud or ignorance.
I suggest you write a letter to them telling them that you expect them to service the car using the correct materials, including the 0W20 oil specified in the owner's handbook. Tell them that you will take any necessary action to recover additional costs involved if they don't agree. Send a copy to Toyota UK Customer Service. If they refuse, contact your local Trading Standards department - it may save you the trouble of chasing them.
In any case, you might just prefer to cancel the contract, reclaim any money handed over and go to somewhere you can trust.
First can I thank Ancient Nerd for his reply to my comments.
I have just rung the technical department at Toyota UK and they have assured me that the 5W-30 grade of oil can be used without any detrimental effects on the latest Prius. They did say I could ask for the 0W-20 grade but again stated that either could be used.
I have just rung the technical department at Toyota UK and they have assured me that the 5W-30 grade of oil can be used without any detrimental effects on the latest Prius. They did say I could ask for the 0W-20 grade but again stated that either could be used.
Have got this URL from Toyota on their blog where this was discussed...
(Note: Melissa Coulton is the official Toyota person)
[url="http://blog.toyota.co.uk/new-prius-everything-you-need-to-know/comment-page-1#comment-5235"]http://blog.toyota.co.uk/new-prius-everyth...-1#comment-5235[/url]
It would seem that Toyota are saying 5W-30 is OK for a Gen3 in the UK but you may get reduced mpg.
(Note: Melissa Coulton is the official Toyota person)
[url="http://blog.toyota.co.uk/new-prius-everything-you-need-to-know/comment-page-1#comment-5235"]http://blog.toyota.co.uk/new-prius-everyth...-1#comment-5235[/url]
It would seem that Toyota are saying 5W-30 is OK for a Gen3 in the UK but you may get reduced mpg.
[quote name='xanderglass' post='963112' date='Jan 21 2010, 09:47 AM']First can I thank Ancient Nerd for his reply to my comments.
I have just rung the technical department at Toyota UK and they have assured me that the 5W-30 grade of oil can be used without any detrimental effects on the latest Prius. They did say I could ask for the 0W-20 grade but again stated that either could be used.[/quote]
As I previously stated this is standard Toyota oil 5W-30 grade, for all their cars.
I have just rung the technical department at Toyota UK and they have assured me that the 5W-30 grade of oil can be used without any detrimental effects on the latest Prius. They did say I could ask for the 0W-20 grade but again stated that either could be used.[/quote]
As I previously stated this is standard Toyota oil 5W-30 grade, for all their cars.
I know I'm only going to allow 0W-20 in my car. This sort of thing is just too important if you plan to keep your car long term as I plan too.
Some dealers really do try and pull a fast one. Seem's Toyota's are no different. Hopefully as my dealer in London sells the most Prius of any dealer the garage will be looking after alot of them and will have all this sorted.
Some dealers really do try and pull a fast one. Seem's Toyota's are no different. Hopefully as my dealer in London sells the most Prius of any dealer the garage will be looking after alot of them and will have all this sorted.
[quote name='johalareewi' post='963161' date='Jan 21 2010, 12:56 PM']Have got this URL from Toyota on their blog where this was discussed...
(Note: Melissa Coulton is the official Toyota person)
[url="http://blog.toyota.co.uk/new-prius-everything-you-need-to-know/comment-page-1#comment-5235"]http://blog.toyota.co.uk/new-prius-everyth...-1#comment-5235[/url]
It would seem that Toyota are saying 5W-30 is OK for a Gen3 in the UK but you may get reduced mpg.[/quote]
My reading of that blog is that 5W-30 won't damage your engine, but it is not the preferred choice.
The Owner's Manual states quite clearly that 0W-20 is the preferred oil. It also says:
[quote]If SAE 0W-20 oil is not available, SAE 5W-30 oil [color="#FF0000"]may[/color] be used. However, [color="#FF0000"]it should be replaced with SAE 0W-20 at the next oil change[/color].[/quote]
I can see no reason whatever why a dealer should fill the car with anything other than 0W-20, unless they have run out of stock.
To fill a second time with 5W-30 would be in direct conflict with Toyota's instructions.
Given xanderglass's response from Toyota UK's technical dept, I am beginning to think that between Toyota UK and my dealer, the blind are leading the blind.
Anyway, to make sure, I will be taking my own oil to the dealer in future. At least using Mobil 1 or Amsoil, I can be reasonably certain that the oil will stay in grade for the 10,000 miles. I'm not sure the original Toyota oil did, and there is no way that a 5W-30 semi-synthetic does.
(Note: Melissa Coulton is the official Toyota person)
[url="http://blog.toyota.co.uk/new-prius-everything-you-need-to-know/comment-page-1#comment-5235"]http://blog.toyota.co.uk/new-prius-everyth...-1#comment-5235[/url]
It would seem that Toyota are saying 5W-30 is OK for a Gen3 in the UK but you may get reduced mpg.[/quote]
My reading of that blog is that 5W-30 won't damage your engine, but it is not the preferred choice.
The Owner's Manual states quite clearly that 0W-20 is the preferred oil. It also says:
[quote]If SAE 0W-20 oil is not available, SAE 5W-30 oil [color="#FF0000"]may[/color] be used. However, [color="#FF0000"]it should be replaced with SAE 0W-20 at the next oil change[/color].[/quote]
I can see no reason whatever why a dealer should fill the car with anything other than 0W-20, unless they have run out of stock.
To fill a second time with 5W-30 would be in direct conflict with Toyota's instructions.
Given xanderglass's response from Toyota UK's technical dept, I am beginning to think that between Toyota UK and my dealer, the blind are leading the blind.
Anyway, to make sure, I will be taking my own oil to the dealer in future. At least using Mobil 1 or Amsoil, I can be reasonably certain that the oil will stay in grade for the 10,000 miles. I'm not sure the original Toyota oil did, and there is no way that a 5W-30 semi-synthetic does.
[quote name='Ancient Nerd' post='963421' date='Jan 21 2010, 09:42 PM'][quote name='johalareewi' post='963161' date='Jan 21 2010, 12:56 PM']Have got this URL from Toyota on their blog where this was discussed...
(Note: Melissa Coulton is the official Toyota person)
[url="http://blog.toyota.co.uk/new-prius-everything-you-need-to-know/comment-page-1#comment-5235"]http://blog.toyota.co.uk/new-prius-everyth...-1#comment-5235[/url]
It would seem that Toyota are saying 5W-30 is OK for a Gen3 in the UK but you may get reduced mpg.[/quote]
My reading of that blog is that 5W-30 won't damage your engine, but it is not the preferred choice.
The Owner's Manual states quite clearly that 0W-20 is the preferred oil. It also says:
[quote]If SAE 0W-20 oil is not available, SAE 5W-30 oil [color="#FF0000"]may[/color] be used. However, [color="#FF0000"]it should be replaced with SAE 0W-20 at the next oil change[/color].[/quote]
I can see no reason whatever why a dealer should fill the car with anything other than 0W-20, unless they have run out of stock.
To fill a second time with 5W-30 would be in direct conflict with Toyota's instructions.
Given xanderglass's response from Toyota UK's technical dept, I am beginning to think that between Toyota UK and my dealer, the blind are leading the blind.
Anyway, to make sure, I will be taking my own oil to the dealer in future. At least using Mobil 1 or Amsoil, I can be reasonably certain that the oil will stay in grade for the 10,000 miles. I'm not sure the original Toyota oil did, and there is no way that a 5W-30 semi-synthetic does.
[/quote]
Hi, looking at the oil discussions I've also decided to supply my own 0W20 oil. Only problem is where to get it from. Any suggestions?
(Note: Melissa Coulton is the official Toyota person)
[url="http://blog.toyota.co.uk/new-prius-everything-you-need-to-know/comment-page-1#comment-5235"]http://blog.toyota.co.uk/new-prius-everyth...-1#comment-5235[/url]
It would seem that Toyota are saying 5W-30 is OK for a Gen3 in the UK but you may get reduced mpg.[/quote]
My reading of that blog is that 5W-30 won't damage your engine, but it is not the preferred choice.
The Owner's Manual states quite clearly that 0W-20 is the preferred oil. It also says:
[quote]If SAE 0W-20 oil is not available, SAE 5W-30 oil [color="#FF0000"]may[/color] be used. However, [color="#FF0000"]it should be replaced with SAE 0W-20 at the next oil change[/color].[/quote]
I can see no reason whatever why a dealer should fill the car with anything other than 0W-20, unless they have run out of stock.
To fill a second time with 5W-30 would be in direct conflict with Toyota's instructions.
Given xanderglass's response from Toyota UK's technical dept, I am beginning to think that between Toyota UK and my dealer, the blind are leading the blind.
Anyway, to make sure, I will be taking my own oil to the dealer in future. At least using Mobil 1 or Amsoil, I can be reasonably certain that the oil will stay in grade for the 10,000 miles. I'm not sure the original Toyota oil did, and there is no way that a 5W-30 semi-synthetic does.
[/quote]
Hi, looking at the oil discussions I've also decided to supply my own 0W20 oil. Only problem is where to get it from. Any suggestions?
Toyota Parts dept.
to add my bit, all very well supplying your own oil, but would they use it, or just put it to one side, and carry on.......................
[quote name='Ikelos' post='963817' date='Jan 23 2010, 01:11 PM']to add my bit, all very well supplying your own oil, but would they use it, or just put it to one side, and carry on....................... [/quote]
Always get the used can and check to see how much oil is left in it. Not sure how much the gen3 takes but if its 4L then expect to get 1 L back.
[/quote]Always get the used can and check to see how much oil is left in it. Not sure how much the gen3 takes but if its 4L then expect to get 1 L back.
Just for sport (after all, it now seems to be a complete waste of time trying to get a sensible answer from Melissa and the official Toyota "[url="http://blog.toyota.co.uk/new-prius-everything-you-need-to-know/comment-page-2#comment-9628"]Toyota Everything You Wanted to Know[/url]" blog 
) I've asked yet again what the official Toyota line is about oil.
The full response (dating back to October 2009) was “…I just spoke to the technical specialist...
0W-20 is the type of oil used during the manufacturing process, and is, I am told, the recommended oil for third-generation Prius (as stated in the manual). The reason for the change is that, in comparison to 5W-30 and 10W-30, it provides better engine ’startability’ in cold weather, which in turn improves engine performance, fuel consumption and emissions in cold weather conditions. This may prove particularly useful, and be more obvious, to you during shorter journeys, when the engine does not have a chance to reach its normal operating temperature. Viscosity wasn’t mentioned, Pete, but you may well be correct.
All that said, the recommendation of 0W-20 does not mean that using 5W-30 or 10W-30 will cause long-term damage to your engine.”
So we have confirmation that the recommended oil for the Prius is 0w20. Now I'd like to know why dealers aren't using it!
As this question has been open since last October, I can't see it being answered now.... but we can ask!
(just like the "we've not worked out how to update maps on the T-Spirit Sat Nav, or update the Gracenote database on the HDD stereo")
) I've asked yet again what the official Toyota line is about oil. The full response (dating back to October 2009) was “…I just spoke to the technical specialist...
0W-20 is the type of oil used during the manufacturing process, and is, I am told, the recommended oil for third-generation Prius (as stated in the manual). The reason for the change is that, in comparison to 5W-30 and 10W-30, it provides better engine ’startability’ in cold weather, which in turn improves engine performance, fuel consumption and emissions in cold weather conditions. This may prove particularly useful, and be more obvious, to you during shorter journeys, when the engine does not have a chance to reach its normal operating temperature. Viscosity wasn’t mentioned, Pete, but you may well be correct.
All that said, the recommendation of 0W-20 does not mean that using 5W-30 or 10W-30 will cause long-term damage to your engine.”
So we have confirmation that the recommended oil for the Prius is 0w20. Now I'd like to know why dealers aren't using it!
As this question has been open since last October, I can't see it being answered now.... but we can ask!
(just like the "we've not worked out how to update maps on the T-Spirit Sat Nav, or update the Gracenote database on the HDD stereo")
Hi Just asked my Toyota dealer Lookers of Rayleigh and they said without prompting that they use 0w20 oil for the Gen3, so it seems that it is getting through what is required.
According to the Toyota Dealer TOTTS system the following is listed
[b]Oil Grade Oil Viscosity (SAE)
API grade SL "Energy-Conserving". 0w-20 5w-20
SM "Energy-Conserving" or ILSAC multigrade engine oil 5w-30 10w-30
API grade SL or SM multigrade engine oil 15w-40 20w-50[/b]
[b]Toyota genuine motor oil is available in:[/b]
[b]08880-82652 Eng Oil 0W20 TGMO 1 Litres pack API SM/SL; ILSCAC GF-4 0W20[/b]
OR
[b]
08880-82533 PREMIUM FE Eng Oil 5W30 1 Litres pack API CF; ACEA A5/B5 C2 5W30[/b]
Now I am no oil expert, but I am lead to believe you should not be too hung up on the viscosity but on the actual API grade (quality). The 0w-20 oil will be slightly thinner (in laymans terms) and better for fuel consumption. Perhaps Guy from Opie Oils might spot this and comment
Kingo
[b]Oil Grade Oil Viscosity (SAE)
API grade SL "Energy-Conserving". 0w-20 5w-20
SM "Energy-Conserving" or ILSAC multigrade engine oil 5w-30 10w-30
API grade SL or SM multigrade engine oil 15w-40 20w-50[/b]
[b]Toyota genuine motor oil is available in:[/b]
[b]08880-82652 Eng Oil 0W20 TGMO 1 Litres pack API SM/SL; ILSCAC GF-4 0W20[/b]
OR
[b]
08880-82533 PREMIUM FE Eng Oil 5W30 1 Litres pack API CF; ACEA A5/B5 C2 5W30[/b]
Now I am no oil expert, but I am lead to believe you should not be too hung up on the viscosity but on the actual API grade (quality). The 0w-20 oil will be slightly thinner (in laymans terms) and better for fuel consumption. Perhaps Guy from Opie Oils might spot this and comment
Kingo
[quote name='Parts-King' post='979482' date='Mar 2 2010, 03:01 PM']Perhaps Guy from Opie Oils might spot this and comment [/quote]
[url="http://toyotaownersclub.com/forums/index.php?showtopic=107776"]Cavalry requested.[/url]
[/quote][url="http://toyotaownersclub.com/forums/index.php?showtopic=107776"]Cavalry requested.[/url]
[size="3"]Well, persistence has paid off! Those nice people from Toyota have now come up with a definitive statement about the oil that should be used in a Gen III Prius (I KNOW it says in the manual, but experience has shown that the dealers think they know better) 
...
http://blog.toyota.co.uk/new-prius-everything-you-need-to-know/comment-page-2#comment-10742
>>>>>>>>>>>>>>>>> Snip<<<<<<<<<<<<<<<<<<<<<<
[i]Melissa Coulton says:
March 23, 2010 at 12:10
Hello again Kev,
Many thanks for your patience.
Toyota GB has now issued revised guidelines to all Toyota Centres, clarifying which oil grades are suitable for Toyota vehicles. I’m pleased to say that I am now in a position therefore to confirm the correct oil grade for use in third-generation Prius.
Third-generation Prius is filled with 0W-20 Toyota Genuine Motor Oil at the factory. This is also the recommended service grade to be used by Toyota Centres. (Please note that this is specific to third-generation Prius and Auris HSD only, and does not apply to previous generations of Prius or Toyota Optimal Drive vehicles.)
Second-generation Prius is filled with 5W-30 FE Toyota Genuine Motor Oil at the factory, with the same oil grade recommended at services.
We are not able to comment on the suitability of any non-Toyota oils.
I hope this has cleared up any confusion or uncertainty. Thank you once again for your patience.[/i][/size]
...http://blog.toyota.co.uk/new-prius-everything-you-need-to-know/comment-page-2#comment-10742
>>>>>>>>>>>>>>>>> Snip<<<<<<<<<<<<<<<<<<<<<<
[i]Melissa Coulton says:
March 23, 2010 at 12:10
Hello again Kev,
Many thanks for your patience.
Toyota GB has now issued revised guidelines to all Toyota Centres, clarifying which oil grades are suitable for Toyota vehicles. I’m pleased to say that I am now in a position therefore to confirm the correct oil grade for use in third-generation Prius.
Third-generation Prius is filled with 0W-20 Toyota Genuine Motor Oil at the factory. This is also the recommended service grade to be used by Toyota Centres. (Please note that this is specific to third-generation Prius and Auris HSD only, and does not apply to previous generations of Prius or Toyota Optimal Drive vehicles.)
Second-generation Prius is filled with 5W-30 FE Toyota Genuine Motor Oil at the factory, with the same oil grade recommended at services.
We are not able to comment on the suitability of any non-Toyota oils.
I hope this has cleared up any confusion or uncertainty. Thank you once again for your patience.[/i][/size]
Thanks for that!
Hopefully, they will tell the dealer network.
Hopefully, they will tell the dealer network.
[quote name='johalareewi' date='24 March 2010 - 10:27 AM' timestamp='1269426431' post='987397']
Thanks for that!
Hopefully, they will tell the dealer network.
[/quote]
They have
Kingo
Thanks for that!
Hopefully, they will tell the dealer network.
[/quote]
They have
Kingo
This is great news! Thanks.
[quote name='Dave R.' date='23 March 2010 - 08:42 PM' timestamp='1269376926' post='987260']
Well, persistence has paid off! [/quote]
Thanks for posting that message.
Good news
Well, persistence has paid off! [/quote]
Thanks for posting that message.
Good news
Now the interesting thing is "have the dealers increased the price of service as a result of this change in oil"?
It would be interesting to hear if anybody is in a position to let us know.
It would be interesting to hear if anybody is in a position to let us know.
I took my Gen3 Prius for its first service this morning.
In light of the discussions about the oil recommendations, my first question to the service receptionist was "what oil will be used"? to which, without any hesitation at all, his response was "0W20".
'fraid I can't comment about specific cost because the price that I negotiated when purchasing the vehicle included the first three services, so I did not pay anything further.
In light of the discussions about the oil recommendations, my first question to the service receptionist was "what oil will be used"? to which, without any hesitation at all, his response was "0W20".
'fraid I can't comment about specific cost because the price that I negotiated when purchasing the vehicle included the first three services, so I did not pay anything further.
Well my 30k service is booked in for early next week so I'll see if the dealers get it right or wrong this time! 
Good news that Toyota UK have stressed the use of 0w20 for the latest hybrids. Obviously they have had a number of complaints about this to prompt the dealer service bulletin.
Good news that Toyota UK have stressed the use of 0w20 for the latest hybrids. Obviously they have had a number of complaints about this to prompt the dealer service bulletin.
[quote name='Grumpy Cabbie' date='02 September 2010 - 05:41 PM' timestamp='1283445664' post='1039595']
Well my 30k service is booked in for early next week so I'll see if the dealers get it right or wrong this time!
Good news that Toyota UK have stressed the use of 0w20 for the latest hybrids. Obviously they have had a number of complaints about this to prompt the dealer service bulletin.
[/quote]
My 30,000 is booked for Saturday. There was no problem with oil at the last service, but I'm taking my own this time, courtesy of Opie Oils.
Well my 30k service is booked in for early next week so I'll see if the dealers get it right or wrong this time!
Good news that Toyota UK have stressed the use of 0w20 for the latest hybrids. Obviously they have had a number of complaints about this to prompt the dealer service bulletin.
[/quote]
My 30,000 is booked for Saturday. There was no problem with oil at the last service, but I'm taking my own this time, courtesy of Opie Oils.
I know its probably been cleared up now but just to let you know that we only put in 0w20 as stated in the gen3 prius. I know it states you can use several grades of oil but 0w20 is the optimal oil listed.
[quote name='PhilGee' date='02 September 2010 - 08:52 PM' timestamp='1283457138' post='1039682']
I know its probably been cleared up now but just to let you know that we only put in 0w20 as stated in the gen3 prius. I know it states you can use several grades of oil but 0w20 is the optimal oil listed.
[/quote]
Hopefully it's all OK now, but I started this thread for the very reason that Toyota Cambridge put bog standard oil in at my first service. Along with overfilling the previous Gen II at every service, except the last, when they took the excess out before I collected it (This may have been a Toyota problem, but they kept on doing it).
These memories stay.
I know its probably been cleared up now but just to let you know that we only put in 0w20 as stated in the gen3 prius. I know it states you can use several grades of oil but 0w20 is the optimal oil listed.
[/quote]
Hopefully it's all OK now, but I started this thread for the very reason that Toyota Cambridge put bog standard oil in at my first service. Along with overfilling the previous Gen II at every service, except the last, when they took the excess out before I collected it (This may have been a Toyota problem, but they kept on doing it).
These memories stay.
[quote name='Ancient Nerd' date='02 September 2010 - 11:26 PM' timestamp='1283466384' post='1039781']
[quote name='PhilGee' date='02 September 2010 - 08:52 PM' timestamp='1283457138' post='1039682']
I know its probably been cleared up now but just to let you know that we only put in 0w20 as stated in the gen3 prius. I know it states you can use several grades of oil but 0w20 is the optimal oil listed.
[/quote]
Hopefully it's all OK now, but I started this thread for the very reason that Toyota Cambridge put bog standard oil in at my first service. Along with overfilling the previous Gen II at every service, except the last, when they took the excess out before I collected it (This may have been a Toyota problem, but they kept on doing it).
These memories stay.
[/quote]
hi ancient nerd.
when you say toyota cambridge,is this turners toyota.the same as the one in bury st edmunnds.
if so its a wonder they even bothered to change your oil.
[quote name='PhilGee' date='02 September 2010 - 08:52 PM' timestamp='1283457138' post='1039682']
I know its probably been cleared up now but just to let you know that we only put in 0w20 as stated in the gen3 prius. I know it states you can use several grades of oil but 0w20 is the optimal oil listed.
[/quote]
Hopefully it's all OK now, but I started this thread for the very reason that Toyota Cambridge put bog standard oil in at my first service. Along with overfilling the previous Gen II at every service, except the last, when they took the excess out before I collected it (This may have been a Toyota problem, but they kept on doing it).
These memories stay.
[/quote]
hi ancient nerd.
when you say toyota cambridge,is this turners toyota.the same as the one in bury st edmunnds.
if so its a wonder they even bothered to change your oil.
[quote name='PhilGee' date='02 September 2010 - 08:52 PM' timestamp='1283457138' post='1039682']
I know its probably been cleared up now but just to let you know that we only put in 0w20 as stated in the gen3 prius. I know it states you can use several grades of oil but 0w20 is the optimal oil listed.
[/quote]
Sounds like you work for a Toyota dealers. If 0w20 is the only oil to be used, then why so many posts on here to the contrary? Also, my dealers give me the customer copy of the service sheet and its for the NHW20 (gen 2) rather then the ZVW30 (gen 3) so one wonders if they also copy the wrong oil information? When I queried this I was informed that it was the only one they have. If this is the case, have Toyota UK been dragging their feet sending out the service info?
I know its probably been cleared up now but just to let you know that we only put in 0w20 as stated in the gen3 prius. I know it states you can use several grades of oil but 0w20 is the optimal oil listed.
[/quote]
Sounds like you work for a Toyota dealers. If 0w20 is the only oil to be used, then why so many posts on here to the contrary? Also, my dealers give me the customer copy of the service sheet and its for the NHW20 (gen 2) rather then the ZVW30 (gen 3) so one wonders if they also copy the wrong oil information? When I queried this I was informed that it was the only one they have. If this is the case, have Toyota UK been dragging their feet sending out the service info?
Full Colour Version: Incorrect Oil Used For Gen 3 Service
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